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Rules of cancellation of purchase and refund for the purchased Ticket

These Rules are developed in accordance with the requirements of the current legislation of Ukraine and the terms of the public offer agreement, the terms of which are reviewed by the Customer (Buyer) when purchasing the Ticket.

By purchasing a ticket and receiving the “Rules of cancellation of purchase and refund for the purchased Ticket”, the Customer confirms and agrees that the procedure and grounds for the return of the Nominal price of the Ticket (E-ticket) to the Event, as well as the person obliged to carry out such a return, are brought in full to the Customer.

Refunds for purchased tickets are made by the organizers of the event only in case of cancellation, postponement or change of the Event. There are no other conditions for the refund of the money paid for the purchased Ticket. In case of forgery or loss of the Ticket, the Customer is not allowed to the event, the ticket price is not refundable.

The Customer who purchased the Ticket and made all the necessary payments can apply to the Organizer or the Seller with a request to return the purchased Ticket and receive the money paid for it, in the following cases:

  1. cancellation of the Event;
  2. changes in the essential conditions of the Event (time, date or place of the Event);
  3. changes in the Customer’s plans for the day of the Event;

In the event of one of these reasons, the Customer refers to the Organizer or the Seller with a request (sample – Annex to these Rules) and provides a copy of the document confirming his identity.

This application must contain the data of the person who applies (full name), including number, series and date of issue of the Passport of the Citizen of Ukraine or other identity document, the name of the Event, the number of Tickets and their bar codes, the Nominal value of Tickets, the number of personal bank card (a cash withdrawal will be made on the specified card), date, signature {if the Customer refers to the Organizer or the Seller on the basis of the reasons for the occurrence of paragraph 3-4 of these Rules – the specified application shall contain the reasons for such application} and it is accepted by the Organizer or the Seller only in case of observance by the Customer of the specified requirements to such application. Only the buyer whose details are specified in the order can apply for a refund.

The application sent by the Customer on the basis of c. 3-4 of these Rules is accepted by the Organizer or the Seller only if such application was received not less than 2 (two) working days before the Event for which the Customer purchased a Ticket. If the Customer applied less than 2 working days before the day of the Event, the Organizer or the Seller does not consider such an application.

Refund to the Customer for the purchased Ticket in the event of the circumstances provided for in c. 1-2 of these Rules, shall be carried out by the Organizer or the Seller only if the Organizer has provided the appropriate permission to the Organizer or the Seller, as well as provided the latter with the necessary amount of money.

Regardless of the grounds for the application, the return of the Service fee (payment system fee) and the cost of Additional services by the Organizer/Seller is not carried out, as well as the cost of Delivery of Tickets is not refundable if the delivery service was additionally ordered by the Customer.

Refunds to Customers are made exclusively in non-cash form.

Service of the refund to the Customer for the purchased Ticket, regardless of the grounds for such refund, is chargeable – 10% of the Nominal value of the ticket; this means that the Customer shall receive 90% of the Nominal value of the purchased Ticket;